Welcome to the Privacy Policy of Domi Property Management LIMITED. We are committed to protecting the privacy of our clients, property owners, tenants, and website users. This Privacy Policy explains how we collect, use, and manage your personal information, whether it is provided directly, via third-party services, or through our website (www.domistay.co.uk). This policy operates alongside our Terms and Conditions. Depending on how you interact with us, you may also be asked to agree to specific terms.
We adhere to the General Data Protection Regulation (EU) 2016/679 (“GDPR”) for all personal data processing related to individuals within the European Union.
1. Overview
“Company,” “we,” “us,” or “our” refers to Domi Property Management LIMITED.
“Host” refers to a client who owns property and registers for our services.
“Guest” refers to an individual staying at a Host’s property, typically via platforms like Airbnb, Booking.com, or similar.
“You” and “your” refer collectively to Hosts, Guests, and site visitors.
“Website” refers to www.domistay.co.uk and all associated web pages.
This Privacy Policy may be revised periodically. We will notify users of substantial changes by email, at least 14 days prior to their implementation.
2. Information We Collect from Hosts
When you engage our services, we collect data directly from you, including but not limited to:
Full name, email address, phone number, postcode, city, country, and bank account details
Communications with us through web forms, phone calls, or chat systems
We use this data to:
Provide and manage property services
Handle payments and invoicing
Communicate service updates and respond to queries
The legal basis for processing is performance of a contract. Data is retained for the duration of our services and may be held longer to meet legal or dispute resolution requirements.
We may also use your name and email address to send you updates and promotional content about our services. This is based on legitimate interest and retained for up to 10 years, unless you opt out sooner.
If you express interest in selling a property or investing in short-term rentals, we may share your details with trusted partners. You may request a full list of partners by contacting admin@domistay.co.uk.
3. Information We Collect from Guests
Guest data, including:
Full name, contact number, and a copy of identification (e.g. passport or ID)
is typically received via Hosts or third-party booking platforms. This information helps us:
Arrange accommodation access
Communicate during stays
Meet legal obligations such as ID verification and prevent fraud
This data is retained for a maximum of 6 months and is then securely deleted.
4. Consent-Based Communications
We may send newsletters and promotional emails to individuals who have explicitly opted in via our website or by clicking a consent box in an email. This data (e.g. name and email) is used exclusively for such communications.
Consent can be withdrawn at any time using the unsubscribe link in any email. Once withdrawn, we will cease processing this data for marketing purposes.
5. Data Collected Automatically Through Our Website
When you browse our website, we automatically collect certain information, including:
IP address, device identifiers, browser type, language settings
Pages visited, time spent, links clicked
This helps us improve user experience and monitor website performance. Cookies and similar technologies are used according to our Cookie Policy.
Our website may contain external links; we are not responsible for the privacy practices of those sites.
6. General Data Processing Guidelines
We process only accurate and up-to-date data provided voluntarily.
Card payment information is handled securely by third-party providers; we do not store card details.
Personal data is retained as long as necessary to meet contractual and legal obligations.
Data may be anonymised and used for statistical analysis.
We work with partners and service providers who support our operations and comply with GDPR and the EU-US Data Privacy Framework, including platforms like Google Workspace and Heroku. Data is stored in secure environments, typically within the EEA.
We do not sell or rent your personal data. Information may be shared with legal authorities only when required by law or to protect our rights and services.
We may occasionally display a user’s name or photo on our website as part of service feedback or testimonials, with your permission.
7. Your Rights
Under GDPR, you have the right to:
Access your personal data and receive a copy
Correct inaccurate or outdated data
Request deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with a data protection authority if you believe your data is mishandled
To exercise your rights, contact us at admin@domistay.co.uk. We aim to respond within 30 days.
8. Legal Jurisdiction
Any legal matters related to this Privacy Policy will be governed by the laws of Switzerland and subject to the jurisdiction of Swiss courts.
If you have any questions or concerns about this Privacy Policy, please get in touch via admin@domistay.co.uk.
Effective Date: 2 December 2022